Returns & Exchanges
At DITTO, we want you to love your wardrobe, which is why we offer a seamless 30-day return policy on all unworn items with original tags attached. Simply initiate your request through our portal to receive a prepaid shipping label for a hassle-free exchange or refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Pack Your Items
Place the items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid shipping label provided by the portal and securely affix it to the outside of your package.
Drop Off and Track
Drop your package at any authorized carrier location; you will receive a confirmation email once our warehouse team has processed your return.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing